Help Center

Welcome to VIXTORY CLOTHING's help center. Find everything you need to know about our products and services.

FAQs

How do I place an order?

Browse our catalog, select your size and color, add to cart, and proceed to checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay.

How long does shipping take?

Standard shipping takes 3-7 business days within Australia.

Hoodie Guide

Sizing Chart

Care Instructions

Machine wash cold, tumble dry low, do not bleach or iron directly on print.

Contact Us

📧 Email: support@vixtoryclothing.com
📱 Phone: Available on our contact page
🕒 Hours: Monday-Friday 9AM-5PM AEST

Shipping

Standard shipping is $7.99. Express shipping is $14.99. Free shipping for orders over $150

• Orders processed in 2–4 business days

• Domestic: 3–7 business days

• International: 7–21 business days

• Tracking provided via email

Processing Time

Orders are processed within 1-2 business days.

Returns and Exchanges

• No refunds for change of mind or incorrect sizing.

• Exchanges only for faulty or incorrect items, or if size is incorrect (subject to availability).

• Must be unworn, unwashed, and with original tags.

• Return shipping costs are the customer’s responsibility unless the item is faulty.

 

Privacy Policy

We protect your personal information and only use it to process orders and improve our service. We do not sell or share your data with third parties.

Information We Collect

Name, email, shipping address, and payment information for order processing.

Terms of Use

By using our website, you agree to our terms and conditions.

Product Use

Our products are for personal use only. Commercial resale requires written permission.

Intellectual Property

All designs and content are owned by VIXTORY CLOTHING and protected by copyright.